Terms of Service

1. Eligibility and your account

• The Services are for businesses and professionals, not consumers. You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. If you accept these Terms for an organisation, you confirm that you are authorised to bind it.
• Sign up with your organisational e-mail address and give accurate information. The first person to sign up for an organisation becomes its administrator and is responsible for who they invite and the roles they give.
• Keep passwords, API keys and agent tokens secret. You are responsible for everything done with your organisation’s credentials. Tell us at once at hello@getomnified.com if you suspect unauthorised use.

2. The Services

Omnified provides software for regulated businesses, including a regulatory rulebook that answers questions with citations to the underlying instruments, an AI research workspace, a policy register for drafting, approving and acknowledging policies, KYC/KYB verification orchestration across third-party verification providers, client onboarding and case management, and the APIs and AI-agent (MCP) interface to them (together, the Services). Which Services you can use depends on your plan and the regulators you hold.

We may offer a free trial (currently 14 days with an allowance of research credits for one regulator) and test (sandbox) modes. Trials and test modes are provided as they are, may be limited or ended at any time, and test results must not be relied on. We improve the Services continuously and may change features; we will not materially reduce the core functionality of a paid subscription during its current period.

3. Subscriptions, fees, GST and invoicing

• Paid Services are sold as subscriptions (for example per seat, per regulator, or Global), monthly or annually, at the prices shown in the product or in your order form. Research credits included in a plan are an allowance for that period; they have no cash value and are not carried over unless your plan says so.
• Fees are payable in advance for each period. Prices for Indian customers are in Indian rupees and exclusive of Goods and Services Tax (GST), which we add at the applicable rate. We issue a GST tax invoice for every payment; give us your GSTIN and billing address before you pay so that you can claim input tax credit, since an issued invoice cannot be re-addressed except by a credit note.
• Payments are processed by Razorpay, subject to its terms. We do not see or store your card, UPI or bank credentials.
• Renewal: about seven days before a period ends we issue the renewal invoice at the then current price and send you a payment link. If it is not paid by the end of the period, access continues for a seven-day grace period and then the subscription expires.
• If you deduct tax at source, you must pay us the net amount, deposit the tax on time and send us the TDS certificate; otherwise the shortfall remains payable.
• We may change prices for future periods by giving you at least 30 days’ notice; the change applies from your next renewal.

4. Cancellation and refunds

You can cancel a subscription at any time; cancellation takes effect at the end of the current period and you keep access until then. Refunds are governed by our Refund & Cancellation Policy.

5. Customer Data and data-protection roles

• Customer Data is the data you or your users submit to the Services, including personal data about your clients, counterparties and staff. You own it. You give us the right to host, process and transmit it only to provide, secure and support the Services, as you instruct and as our Privacy Policy describes.
• For personal data in Customer Data you are the Data Fiduciary and we are your Data Processor under the Digital Personal Data Protection Act, 2023. You are responsible for giving notice to and obtaining any consent from the people concerned, for the lawfulness of what you ask us to do (including under the Aadhaar Act, 2016, the Prevention of Money-laundering Act, 2002 and your regulator’s KYC directions), and for your own record-keeping. We will process Customer Data only on your documented instructions, keep it confidential, protect it with reasonable security safeguards, help you respond to data principals’ requests and tell you without undue delay of a personal data breach affecting it. A data processing agreement is available on request.
• We use sub-processors (for hosting, AI models, verification providers, payments and e-mail) as listed by category in our Privacy Policy, and remain responsible for them. Identity documents uploaded to the KYC console are read by our AI sub-processor, Anthropic, in the United States (“AI document reading”), unless you switch AI document reading off for your organisation in the KYC settings; documents are then not sent to any AI provider and your reviewers key their details by hand. Policy documents uploaded to the Policy Register are read by Anthropic and indexed by Voyage AI, both in the United States (“AI reading of uploaded policies”), unless you switch it off for your organisation in the Policy Register settings; uploads are then stored and not sent to any AI provider, and section parsing and coverage checks are not available for them.
• We do not use Customer Data to train generative AI models. We may use aggregated and de-identified information about how the Services are used to operate and improve them.
• After your subscription ends, on your written request we will provide an export of your Customer Data in a commonly used, machine-readable format and then delete or anonymise it within 30 days of the request, except data the law requires us to keep. We require our sub-processors to protect, and to delete when no longer needed, the data they process for us.

6. AI features and outputs: not legal advice

Parts of the Services use artificial intelligence to answer questions, summarise and compare regulatory material, extract data from documents, and draft policies (Outputs). You accept that:

• Outputs are generated automatically and can be incomplete, out of date or wrong, even when they cite a source. The regulatory corpus covers only the regulators and instruments listed in the product, as at the dates shown.
• Outputs are not legal, regulatory, tax or compliance advice, and no lawyer-client or other advisory relationship is created. They are a starting point for work by qualified people.
• A suitably qualified person in your organisation must review every Output, and check it against the cited source, before you rely on it, file it, adopt it as a policy or use it to make a decision about a person.
• Verification results come from third-party providers and your own rules. Decisions to onboard, reject or report a client, and compliance with your regulatory obligations, remain yours.

7. Acceptable use

You must not, and must not let anyone else:

• use the Services for anything unlawful, fraudulent or deceptive, including identity fraud, money laundering or sanctions evasion;
• submit personal data you have no lawful right to process, or verify a person without the notice and consent the law requires;
• host, upload, share or transmit information that the IT Rules prohibit, including information that belongs to another person without the right to it; is obscene, pornographic, paedophilic, or invasive of another’s privacy; is harmful to children; infringes a patent, trademark, copyright or other proprietary right; deceives or misleads about its origin or knowingly communicates misinformation; impersonates another person; threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States or public order; contains malware; or violates any law in force;
• probe, scan or test the vulnerability of the Services, or breach their security or authentication, except under a written agreement with us;
• reverse engineer the Services, circumvent usage limits or credit metering, share credentials between organisations, or resell the Services without our written consent;
• systematically extract the corpus, Outputs or other content to build a competing product or dataset.

8. Third-party services

The Services connect to third-party services (for example identity-verification providers you enable, and Razorpay for payments). Your use of them may be subject to their terms, and we are not responsible for their acts or omissions beyond our obligations for sub-processors.

9. Intellectual property

We and our licensors own the Services, the software, the design, and our curation, indexing and structuring of the regulatory corpus. Official regulatory texts belong to their issuers. Subject to these Terms and payment of fees, we grant you a non-exclusive, non-transferable right to use the Services for your organisation’s internal business purposes during your subscription. You own your Customer Data and, as between us, the Outputs generated for you, and may use them for your internal business purposes. If you send us feedback, we may use it without obligation to you.

10. Confidentiality

Each party will keep the other’s non-public information confidential, use it only to perform these Terms, and disclose it only to its personnel and advisers who need to know it and are bound by confidentiality, or when the law requires (giving the other party notice where allowed). This does not cover information that is public, already known, independently developed or lawfully received from someone else.

11. Warranties and disclaimer

We will provide the Services with reasonable skill and care. Except as expressly stated in these Terms, and to the fullest extent the law allows, the Services and Outputs are provided “as is” and “as available”, and we disclaim all other warranties, express or implied, including of merchantability, fitness for a particular purpose, accuracy, completeness of the regulatory corpus, and uninterrupted or error-free operation.

12. Limitation of liability

• Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or data, however caused, even if it was foreseeable.
• Each party’s total liability arising out of or in connection with these Terms is limited to the fees you paid us for the Services in the twelve months before the event giving rise to the claim.
• These limits do not apply to your obligation to pay fees, to either party’s indemnity obligations, to breach of confidentiality, or to liability for fraud or wilful misconduct, or to any liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify us against third-party claims, and the resulting losses and reasonable costs, arising from your Customer Data, your breach of the acceptable-use rules, or your processing of personal data without a lawful basis. We will defend and indemnify you against third-party claims that the Services, as we provide them, infringe that party’s intellectual property rights in India. The indemnified party must notify the other promptly, let it control the defence and co-operate reasonably.

14. Suspension and termination

• We may suspend access, with notice where practicable, if fees are overdue beyond the grace period, if your use breaches the acceptable-use rules or threatens the security of the Services or others, or if the law or a competent authority requires it. We restore access once the cause is resolved.
• Either party may terminate these Terms if the other materially breaches them and does not cure the breach within 30 days of written notice, or becomes insolvent.
• On termination your right to use the Services ends and section 5 governs your Customer Data. Sections that by their nature should survive (fees owed, confidentiality, intellectual property, disclaimers, limitation of liability, indemnity, governing law) survive.

15. Governing law and disputes

These Terms are governed by the laws of India. The parties will first try to resolve any dispute through good-faith discussion for 30 days. A dispute that is not resolved will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement of the parties (or, failing agreement, under that Act), and the language is English. The seat and venue of arbitration is Jaipur. Subject to the arbitration agreement, the courts at Jaipur have exclusive jurisdiction, including for interim relief.

16. Content you host with us (intermediary note)

To the extent we act as an intermediary under the Information Technology Act, 2000 for content that users store or share through the Services (for example uploaded documents or policies shared by inspector link), we observe the due-diligence obligations of the IT Rules. We may remove or disable access to content that breaches section 7, and we act on court orders and lawful notices from the appropriate Government as the IT Rules require. We inform users of these rules at least once a year and when they change. Complaints about content go to our Grievance Officer as set out below.

17. Changes to these Terms

We may change these Terms. For a material change we will give account administrators at least 30 days’ notice by e-mail or in the product, unless the change is required by law sooner. The new Terms apply from the date stated; if you do not agree, you may cancel before then and the Refund & Cancellation Policy applies. Continuing to use the Services after that date means you accept the new Terms.

18. Notices

We send notices to the e-mail address of your organisation’s administrator. Send notices to us at hello@getomnified.com, with a copy by post to 9/81, Sector 9, Jaipur, Rajasthan 302039, India.

19. Grievances

Our Grievance Officer is Shubham Khandelwal, Grievance Officer & Data Protection Officer (hello@getomnified.com). How to raise a complaint, and how quickly we respond, is set out on our Grievance Redressal page.

20. General

These Terms (with any order form) are the entire agreement between us about the Services. Neither party may assign them without the other’s consent, except to a successor in a merger or sale of the relevant business. Neither party is liable for delay caused by events beyond its reasonable control. If a provision is held unenforceable, the rest remains in force. A failure to enforce a right is not a waiver. The parties are independent contractors.